For those affected by Verizon phone book errors in recent years, the checks will be in the mail.

Note, however, that compensation will be paid only to customers who submitted claims that passed muster. The deadline for filing claims was May 14.

Janet Broughman, co-owner of Broughman's Plumbing in Goodview, said Monday that she'll believe a check is coming when she sees it.

Businesses such as Broughman's Plumbing, whose claims were approved by Virginia's State Corporation Commission, should receive a check before Thanksgiving.

Residential customers whose claims were accepted can expect a check, too.

The SCC announced Monday that most of the residential customers will receive a check for about $100 for each time their listing was either wrong or omitted. Business customers will receive about $1,465 for each erroneous entry.

Those claims were carved out of $2 million that Verizon agreed to set aside to compensate affected customers. Directory errors occurred in books published in 2004, 2005, 2006 and early 2007.

Broughman, who owns the plumbing business with her husband, Gary, scoffed at that amount. Verizon failed to publish the company's listing one year.

"That whole year we didn't have any cold-call repair calls," she said. "I honestly don't know how much money Gary and I missed out on. How do you put a number on that?"

The next year, Broughman Plumbing made it into the directory but the company's location was said to be Goodview, UK. Janet Broughman has an accent, but it isn't British.

The SCC reported that its Division of Communications had approved 660 claims from business customers and 921 for residential customers. Some customer listings, business or residential, were either incorrect or absent -- sometimes in more than one year. Each error or omission will be separately compensated, according to the SCC.

Eric Earnhart, spokesman for Carilion Clinic, said the health care system reached a separate and confidential settlement with Verizon. Carilion paid to publish and distribute its own listings one year after a Verizon phone book was rife with Carilion-related errors. At the time, in May 2004, Earnhart said Carilion would ask Verizon to reimburse the company for about $10,000 for printing and distributing its own listings.

On Monday, Verizon spokesman Harry Mitchell said the company has worked closely with SCC staff to improve directory listings in Virginia. He said Verizon has spent about $8 million to fix the problems.

Mitchell said the valid claims, based on a total of about 3,000 errors or omissions in directories, should be considered in context -- Verizon publishes 39 directories in Virginia with a total of about 3.2 million listings.